Job Title: Student Union Helpdesk Assistant (Student only Role)

Location: York University Student Union Helpdesk

Reporting to: Helpdesk Coordinator 

Salary: £12.00 per hour

Working pattern: 6 hours per week minimum (average of 8 hours expected during core weeks) term time only, zero hours during vacation weeks. Fixed term until June 2025. 

Closing date: Monday 13th May 2024 at 11:59pm. 

Interview dates: Wednesday 22nd and Thursday 23rd May 2024.

Expected start date: 9th September 2024 

Here at YUSU (York University Students Union) we have an exciting job opportunity for someone to join our Helpdesk team as the Helpdesk Assistant.

About the Role

Do you thrive in a fast-paced environment and enjoy helping others? Want to be part of a vibrant student community?

The University of York Students' Union (YUSU) seeks a passionate Helpdesk Assistant to join our friendly team. You'll be the first point of contact for students, staff, and visitors, providing exceptional customer service across all channels. Promote YUSU services and events, answer enquiries, and connect students with the right resources. Be a superstar in ensuring smooth operations by handling administrative tasks and maintaining a welcoming Helpdesk space.

Make a difference at YUSU! This role is perfect for someone with a positive attitude, excellent communication skills, and a desire to support student success. Develop valuable experience in customer service, administration, and teamwork while working in a dynamic and friendly environment.

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. Whatever your background, religion, identity, relationship status if you're good at what you do and want to provide the best experience possible for, with and by our students then jump in with your whole self.

YUSU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Employer, we are proud to offer an interview to applicants who meet the minimum criteria for the advertised position.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on hr@yusu.org.