Student Union Helpdesk Supervisor

Closed 20/09/2021

Student Union Helpdesk Supervisor

Closing date: 5pm on Friday 24th September

Interviews: w/c 27th September

Salary: £10,881 per annum ( 0.64 FTE)

Working pattern:  22.5 contracted hours per week ( 4.5 hours per day Campus Based - Monday to Friday 10.00am -2.30pm daily during Term Time. Flexible/Remote working arrangement available on request outside of Term Time)

A bit about us:

Hello, At University of York Student Union we are all about students (unsurprisingly) and we make sure they are at the heart of everything we do. We are ambitious and our mission is to build power and create connections in our student community, enabling our students to reach their full potential and make the world a better place. We need more brilliant people who share our ambition to join us for the next exciting part of our story.

What you’ll be doing

We are looking for a Student Union Helpdesk Supervisor to  oversee the running of our Student Union Help Desk.

As the SU Help Desk Supervisor you will help to promote all that we have to offer students at University of York Student Union. You will help to make the SU Help Desk an easily accessible place where students come to connect with each other, SU staff and our campaigns.

Reporting to the HR and Facilities Coordinator you will be responsible for delivering exceptional customer service to students, staff and external visitors, giving them a really positive experience of the Student Union from the minute they arrive.

In this role you will be responsible for making sure you and your team :

  • Provide a warm welcome and genuine interest in helping all those that come into the Student Centre and contact us digitally
  • Signpost students based on their individual needs and interests
  • Oversee the day to day running of Helpdesk Team, providing them with any training and support as well as helping to personally develop the team.
  •  Supervise administrative tasks to ensure the smooth running of our sports clubs and societies and the Student Union as a whole
  • Monitor standards of service delivery and look for ways to improve the levels of customer excellence the Helpdesk provides.

You’ll have

  • A positive, can do attitude that inspires the people around you
  • Fantastic communication and interpersonal skills
  • Experience of delivering a high quality service in a customer facing role as well as supervising others to provide customer service excellence.

What you get from us

  •  Prorata equivalent to 30 days holiday per year ( which includes 4 Closed Days over Christmas period) plus statutory bank holidays
  • Access to Staff Employee Assistance Program
  • Access to Salary Sacrifice Schemes to purchase Tech/Cycle equipment
  • Access to Reward Gateway Discount Scheme
  • Free Flu jabs and Eyecare vouchers
  • Option to request Remote/Flexible Working Arrangements for Outside of Term Time

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. Whatever your background, religion, identity, relationship status if you're good at what you do and want to provide the best experience possible for, with and by our students then jump in with your whole self.