Academic and Welfare Development Coordinator

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Our mission at YUSU is simple - we provide representation, opportunities and run services for all 18,000+ students at the University of York.

YUSU provides free, professional, independent and confidential advice and support to students at the University of York. Our Advice and Support Centre (ASC) is the Students' Union's one-stop shop for any student with academic or welfare concerns or experiencing difficulties with student life.

Working closely with partners at the Graduate Students’ Association (GSA), the University of York’s principal postgraduate representative body, we are recruiting two Academic and Welfare Development Coordinators to provide students with information, advice, support and representation on a wide range of academic and welfare issues.

This is an exciting time to join us, with both YUSU and the GSA currently reviewing the longer term advice service provision and how we can work to further improve our collective advice provision for all students.

Your work will range from in-depth case work and supporting students through University processes and policies, to one-off appointments; it can cover anything from academic progression and appeals issues to student misconduct or complaints. Your work is key in helping all students understand and exercise their rights, and to navigate challenging times or unforeseen events.

With responsibility for your own case work, you will be line managed by the Advice and Welfare Manager with one of the advisers working partly in the GSA, also reporting into the GSA CEO on postgraduate matters. You’ll work closely with student voice colleagues to ensure that the lessons from our advice work inform the Unions’ policy work. The role also includes working closely with key University services and departments and developing and maintaining working relationships with local referral partners and organisations. At present the ASC and GSA advice teams are largely working remotely; while this is likely to continue for the foreseeable future we envisage moving back to the dedicated YUSU student advice centre and GSA office on the University's Heslington West campus as soon as it is safe and practical to do so.

Applicants should be self-motivated with a proactive and flexible approach. The post holders will be able to present information clearly and concisely in writing and verbally, and be able to develop a clear working knowledge of a range of University policies and procedures. An understanding of advice work and ability to deal sensitively with enquiries from a diverse range of individuals, and manage potentially difficult or emotional situations calmly and confidently, is important.

2 positions are available x 1.0 FTE- one role is permanent; the other is a 3-6 month temp to perm role to be based with colleagues in our partner Union the GSA for 2 days each week

Applications will close at midday on 25th January 2021. 

Interviews will take place on 29th January & 1st February 2021. 

Please note that the YUSU Offices are closed until 4th January 2021- any questions about the role will be answered the week beginning 4th January.